Got questions about Tomar Creation? Our FAQ covers everything from soft slipper benefits and sizing to shoe care, customization, and international shipping.

Frequently Asked Questions (FAQ)

Here you'll find answers to the most common questions about our products, orders, and more.

About Our Products

1. What are the benefits of wearing soft slippers?
Soft slippers provide a barefoot feel while protecting your feet. They can help improve posture and circulation. Learn more in our article about soft slippers for the whole family.

2. Do you offer customizable products?
Yes, we offer extensive customization options. You can choose the color, material, size, and even add a custom design. Customize your shoes here.

3. Are your products suitable for people with foot problems?
Our footwear can be beneficial for issues like flat feet or hallux valgus. However, we recommend consulting a health professional for personalized advice.

4. Are your products environmentally friendly?
Yes, our workshop is committed to respecting the environment. We work locally, produce on-demand to avoid overproduction, and use natural or regulated materials.

Orders & Shipping

5. How do I choose the right size?
It is important to measure your feet and refer to our sizing guide. If you are between sizes, we recommend choosing the larger one.

6. How long does production and delivery take?
Slippers and minimalist rubber-soled shoes are made within 10 days. Shoes with molded soles take up to 30 days. Delivery time depends on your location.

7. Do you ship internationally?
Yes, we deliver worldwide. Delivery costs vary depending on the country.

8. What is your return policy?
We accept returns within 14 days of receipt under certain conditions. Please see our terms and conditions for more information.

Care & Maintenance

9. How do I clean my slippers?
Leather and suede products can be gently cleaned with a damp cloth and mild soap. Allow them to air dry completely before wearing again.

10. Does the colored leather rub off?
Our high-quality leathers from Italy and Germany should not bleed color with normal wear. However, if they get wet, some minor color transfer is possible.